What currency are prices displayed in?
All prices listed on Totokaelo (ttklo.com) are displayed and billed in USD ($).
When will my order ship and how long does delivery take?
All pieces are dispatched directly from our verified European logistics hubs in Italy and France. Please allow 24–48 hoursfor vault fulfillment, quality control, and export verification. Once dispatched via DHL Express or UPS Express, average international delivery takes 2 to 5 business days.
When will I receive my tracking number?
Your carrier tracking number and shipping confirmation will be emailed automatically as soon as your parcel leaves the European logistics center—typically within 24 to 48 hours of order placement. If you have not received a tracking update after 2 business days, please contact concierge@ttklo.com.
What is your return policy?
We accept return requests within 14 days of delivery. To qualify for a full refund, items must be returned in their original, pristine, unworn condition. All original manufacturer packaging—including designer hangtags, security seals, dust bags, branded shoe boxes, and authenticity cards—must be intact and undamaged. Items returned without original packaging or with damaged designer boxes cannot be accepted. Return shipping label costs are the responsibility of the client.
Can I modify or cancel my order?
Order cancellations or updates can be processed within 2 hours of order placement by contacting concierge@ttklo.com. Once an order has entered automated processing at our European fulfillment centers, it cannot be canceled prior to dispatch, but may be returned upon arrival in accordance with our return policy.
I entered an incorrect shipping address. How do I correct it?
If you need to update your shipping address, email concierge@ttklo.com within 12 hours of ordering with your order number and the corrected address. Once a shipment has been dispatched with DHL or UPS Express, any address updates must be requested directly through the carrier’s shipment tracking portal.
How do I contact Client Support?
Our Concierge Support Team can be reached directly at concierge@ttklo.com. To help us assist you promptly, please include your Order Number and full name in the subject line. All inquiries are addressed within 24 business hours.